Hello Felicia! It's disappointing to see a one star review, but we hope our response brings you some clarity. As we stated when we reached out via email this morning, our records indicate that your order has been in transit and is in fact scheduled to be delivered within the day. In the future, please check your spam or promotional folders as many of our shipping notifications find their way there. Please keep in mind that USPS and other shipping platforms are experiencing heavy volumes in shipping due to the holiday season, so delays are to be expected which we also make sure to let you know in our confirmation email you receive after placing an order. We are always happy to help, so please don't hesitate to reach out to us at email@example.com if you have any issues. Have a great day!