PAYMENT

All payments are due at checkout via Paypal, AfterPay, Shop Pay, Gift Card or Debit/Credit Card.

SHIPPING

Items will be shipped Monday thru Friday. Please keep in mind that products are made to order. Current processing times are 3-10 business days. 

For questions on orders that have been shipped, please reference your tracking number. Once an order leaves our hands, it enters the domain of the shipping carrier, and the package is no longer in our control. If you have concerns about late or lost packages, Please contact us. We are not responsible for lost, stolen, delayed orders or orders damaged during shipping. 

Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.

All packages that are returned to our shipping facility due to incorrect addresses or declined delivery will be refunded to your original payment minus the shipping cost and a 25% restocking fee. We can not guarantee that we will see your email or communication with an updated address so please make sure your address is correct at checkout. 

INTERNATIONAL SHIPPING

Items will be shipped Monday thru Friday. Please keep in mind that products are made to order. Processing times are 3-7 business days. 

For questions on orders that have been shipped, please reference your tracking number. Once an order leaves our hands, it enters the domain of the shipping carrier, and the package is no longer in our control. If you have concerns about late or lost packages, Please contact us. We are not responsible for lost, stolen, delayed orders or orders damaged during shipping. 

Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be reshipped or refunded.

IF YOUR COUNTRY COLLECTS CUSTOM FEES, TARIFFS, OR TAXES, YOU ARE RESPONSIBLE FOR THOSE COSTS.

 

REFUNDS AND EXCHANGES

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund, your product must have arrived damaged or defective and proof must be provided. A one-time refund or replacement will be offered to any damaged items. Any future damages must be handled with the shipping carrier. 

To start the refund process, you can contact us at support@motherlandessentials.com 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Due to the nature of our products, we do not accept returns. We do not issue refunds for products that are not damaged or defective. 

Unfortunately, we cannot process refund requests for gift cards.

 

Exchanges
We do not accept exchange requests. 

 

Refunds
If you have emailed us with a refund request and have provided proof of defectiveness/damage, you will be given the option of either receiving a refund or a replacement. If the refund option is chosen, a refund will be issued and processed within 5-10 business days.  

Disclaimer:

FDA Disclaimer: These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. 

This website and information contained therein is designed to provide users with information and makes no express or implied warranties or representations with regard to the accuracy, reliability or the standard of information provided within, including but not limited to, the generality of the foregoing, and implied warranties of fitness for any particular purpose or non-infringement. 

Your use of this website and any information contained here within is entirely at your own risk and terraessentialsstore.com shall not be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or suggested therein or any errors or omissions contained in such information. All customers purchasing products from terraessentialsstore.com agree to accept full responsibility for any results experienced from using them.