MOTHERLAND ESSENTIALS ACCEPTS ORDERS 24/7 AND WE SHIP MONDAY - FRIDAY, EXCLUDING HOLIDAYS
Orders are processed in the order they are received and sent via USPS from Summerville, SC. Due to the handmade nature of our products we cannot ship Priority Mail Express.
USPS transit times vary per state, but typically deliver within 2-3 business days. During fall/holiday season, USPS may experience delays that are out of our control.
Orders are usually processed within 5-7 business days from the time the order is placed. The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS means your package will ship in two business days. Please note: USPS transit times are not a reflection of our production time.
Due to the high volume of orders, especially during the fall/holiday season, you may experience extended processing times up to 7-10 business days.
If your order qualifies for free shipping, it will be sent via USPS Priority Mail.
Orders that contain a different shipping address from the billing address may be subjected to review, in which case the customer will be contacted. This can delay shipping time. Also, our system tracks your IP address so orders placed at an IP location that is different from the billing address are subject to review, in which the customer will be contacted.
USPS shipping rates are based on your shipping address and weight of your order. Depending on the weight of your order, your package will be sent via First Class Mail/Package or Priority Mail. The free local pickup option is only available to those within a 30 mile surrounding area of Summerville, SC. If you choose this option and you are not in this area, you will be asked to resubmit your order with the proper shipping option and the order will be cancelled. If you are local and choose this option you have fourteen (14) business days to pick up your order from Cannonborough Collective (first and third Saturday only) or at a local market set up. If your order is not picked up, your order will be shipped.
With a minimum purchase of $40 or more, your shipping is no cost to you and your order will be shipped via USPS Priority Mail.
Orders over $100 will require a signature confirmation at the time of delivery. If a signature is required, expect USPS to leave a notice of attempt delivery on your door mailbox. Please make arrangements to retrieve your package from your local post office where is should be held.
APO OR FPO ADDRESSES
For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between USPS and the Military Post Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee.
Please note that we are not responsible for packages that are lost, stolen or damaged during transit, but we will work with you to replace your items.
We carefully package your purchase in bubble wrap and packing peanuts, but we understand that sometimes the transit can be rough. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Photo showing the extent of the damage will help us. Please email proof of damage to firstname.lastname@example.org with your order number.
LOST OR STOLEN PACKAGES
Please be aware that we are not responsible for packages that have been marked as delivered but its appears the package may have actually been stolen.
If we decide to resend your lost or stolen package, you are required to cover the shipping costs associated with re-sending the package.
There are also instances where USPS is holding the package for pickup but incorrectly marks and does not leave a notice. Check with your local Post Office to see if they are actually holding your package for pickup. Unfortunately, USPS will not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.
If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can difficult to intercept a package that is already in transit.
You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender.
Use the link below to see if your package is eligible for an interception.
TIPS FOR YOU
If you have any concerns that your package could be stolen while you're away from home, please submit a request via USPS to have your mail held by your local post office for your desired time frame and for delivery at a later date. In many cases, even when you leave a note on your mailbox for the postal worker to not leave packages at your door, they leave them anyway.
Also, feel free to contact us and request that we send the package at a later date. We can hold the package for Thursday mail date to ensure that it delivers to you on the weekend while you're home.