FAQ

Custom and personalized orders

If you are looking for a special design, scent, color, or a product with or without a particular ingredient, I would love to accommodate you. Please understand that special orders require 4 weeks advance notice and a 50% non-refundable deposit, unless cancelled within 24 hours, which is determined by the time stamp on the email.

Care instructions

To extend the life of your soap bar, allow it to dry thoroughly when not in use. A soap dish with a good drain will do the job. Other body products should be used before 6 months or discarded.

I’ve ordered your soap before. Why does it look different?

My products are handmade in small batches, so there are bound to be minor variations in design. While they may look different, they are still the same quality bars you’ve always received.

Do you gift wrap?

Sorry, but right now that option is not available. We do offer gift cards that don’t need gift wrapping at all!

Do you wholesale?

Yes we do! We are thrilled that you are interested in becoming a retailer. Do us a favor and fill out our wholesale form and we can get that process started for you.

Custom wholesale orders also qualify for discounts but always require a 50% non-refundable deposit unless canceled within 24 hours.

Is there lye in your soap?

As a responsible soaper, I make sure all of my soaps go through the curing process, which means for at least 4 weeks they given the time to allow for the lye and water to evaporate from the soap - making them safe for use. It is important to note that lye is essential in soapmaking as the saponification process converts all fats, oils, and lye into soap and glycerin.

Short answer - no. There is no lye in your soap. :-)

Do you use animal products?

Our products are mostly plant based. There are only a couple of products that contain beeswax and/or honey, which is are ethically and responsibly sourced.

Oh no, my soap arrived damaged. What do I do?

Firstly, please know that sometimes irregularities happen in handmade products. If your soap arrives damaged, please take a picture and email it to me (andrea@motherlandessentials.com) and I will work with you to resolve the issue. Additionally, please make sure you refer to our shipping policy to see what else you may need to do.

Does your soap cure xyz?

I honestly can’t answer that question. The FDA frowns upon making medical claims. I do list all ingredients and have done tons of research. I encourage you to do your research as well if you have specific concerns.

What is this white residue on my soap?

Occasionally, handmade soap will develop what is called soda ash - a white residue usually limited to the surface area of the soap. It is harmless and once you use your soap for the first time it will disappear. In other words, this is how you know it’s REAL soap :-)

What happened to my soap scent?

There are several factors that may have something to do with that, including the age of the soap, source of the scent (fragrance or essential oil) and storage.

As a soap cures (dries), the scent on top tends to fade, the soap develops something like a shell or barrier. When you wash away that outermost layer, you will find your scent intact.

Essential oils are volatile oils and quickly disperse in the air. They don’t fix into cold-process soap easily. However, creating a balance blend can help anchor the scent better. Fragrance oils are selected for their stable performance in soap.

Proper storage will help protect your scent. Keep it out of direct sunlight and extreme temperatures and enjoy that scent a little bit longer.

How long does a bar of your soap last?

Forever (if you never use it)! But seriously, it depends on how frequently you’re using the bar itself. Expect one of our bars to last just as long as any other bar of soap, but without all the unhealthy ingredients included.

Do you personally deliver your products?

No, we do not. However, if you choose local pickup at checkout you’re welcome to arrange for pickup at one of the upcoming market events  we’ll be attending.

Where can I find your products locally?

Check out our list of stockist to see where we are! Interested in carrying our products yourself? Take a look at our wholesale information.

What is your shipping?

We ship via USPS and price is based on the weight of the item. We offer three shipping options: USPS First Class, Priority Mail, and Priority Mail Express. Shipping is free for orders over $50. For additional shipping information, please view our shipping policy.